Contact — ONLY REPS
A question? Sizing advice? Order tracking? We respond in less than 2 hours on weekdays.
📧 Our contact channels
Email (fastest)
contact@onlyreps.fr — guaranteed response in less than 2 hours on weekdays (9 am-7 pm Monday-Saturday). We are French, available during your hours.
Instagram DM
@onlyreps — response in 1-3 hours during our opening hours. Perfect for quick questions.
Live chat on the site
Icon at the bottom right of each page. Available 9 am-7 pm Monday to Saturday. Average response time: 15 minutes.
🕒 Our hours
- Monday-Saturday: 9 am-7 pm
- Sunday: we respond on Monday morning as a priority
📝 What to ask us?
- Sizing advice — send your height, weight, usual size and we'll tell you what to get
- QC photos before shipping (orders >€100)
- Real-time order tracking
- Returns and refunds
- Availability of an out-of-stock size
- Bulk order (wholesale, sliding scale pricing)
- Product suggestion — a piece you want to see on the site?
🇫🇷 100% French Team
Our customer service team is based in France. We speak French, we know the French market, we know the brands. No chatbots, only humans.
💎 VIP Program
Our loyal customers (3+ orders or >€500 accumulated) have access to our VIP support:
- Priority response in <30 min
- Early access to drops
- Exclusive discounts
- Direct line to a dedicated advisor
📍 Our postal address
If you need to send us something (return, document), contact us first by email, and we will provide you with the address of our logistics warehouse.
🚫 What we CANNOT do by email
- Modify an order that has already been shipped (contact carrier directly)
- Refund you without prior return (except for product defect)
- Guarantee a precise delivery time if outside our control (strikes, customs)
💬 Don't hesitate, we're here to help you build your drip without stress.